Refund policy
Return & Refund Policy
Our Commitment
Your satisfaction is important to us. We are committed to providing a fair, transparent, and hassle-free return process.
We work with trusted international suppliers. Depending on product availability and your delivery location, your order may be shipped either from a local fulfillment center within your country or from one of our international supplier locations.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Return, Exchange & Cancellation Requests
If you wish to request a return, exchange, or cancellation after your order has been delivered, you must contact us in writing through the Contact Us page on our website.
Notification Timeframes
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Requests submitted within 2 business days after delivery are eligible for a refund or exchange, subject to the conditions below.
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Requests received after 2 business days but within 5 calendar days may still be reviewed; however, if approved, store credit only may be issued for use toward a future purchase.
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Requests submitted after 5 calendar days from delivery may not be eligible for cancellation, exchange, return, or store credit, except where required by applicable law.
Customers with a qualifying disability may request a return within 60 days of receiving their order, where permitted by applicable law. We may request reasonable documentation verifying eligibility at the time the request is submitted.
Return Eligibility
To qualify for a return:
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The item must be unused.
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The item must not be damaged, scratched, altered, or show signs of wear.
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The product must be returned in the same condition in which it was received.
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The item must include all original packaging, accessories, manuals, labels, and included components.
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The product must be in a condition that allows it to be resold.
Every returned item undergoes a careful inspection before any refund or store credit is approved.
Return Addresses
Depending on the product and your location, we may provide a return address in either:
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United States
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Israel
Please do not send any item back without first receiving return authorization and return instructions from our support team.
Return Shipping
Customers are responsible for arranging and paying for return shipping.
After your returned item has been received and approved, we will reimburse up to USD $19 toward your return shipping cost.
To qualify for this reimbursement:
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You must provide the original shipping receipt or invoice.
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The reimbursement cannot exceed USD $19.
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The reimbursement will be added to your approved refund or store credit.
Inspection Process
All returned items are inspected upon arrival.
Inspection is generally completed within 7 business days after the returned item is received.
Once the inspection has been completed, we will notify you by email whether your return has been approved.
Refunds
If your return is approved, your refund will be issued using the same payment method used for the original purchase.
For example:
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PayPal payments will be refunded to your PayPal account.
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Credit or debit card payments will be refunded to the original card used for the purchase.
Please allow additional processing time depending on your bank, credit card issuer, or payment provider.
Store Credit
Where this policy provides for store credit, it will be issued in the amount approved by us and may be used toward a future purchase on our website.
Store credit is non-transferable, has no cash value unless required by law, and cannot be exchanged for cash.
Non-Returnable Items
For hygiene, health, safety, or customization reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
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Custom-made or personalized products manufactured specifically for your order.
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Underwear and intimate apparel.
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Food and edible products.
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Vitamins.
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Dietary supplements.
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Medicines and pharmaceutical products.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the problem.
We will review your request promptly and determine the most appropriate solution, which may include a replacement, refund, or another suitable resolution.
Refused Deliveries & Incorrect Shipping Information
If a package is refused, left unclaimed, or cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, any refund or store credit will only be processed after the package has been returned to us or our supplier.
Original shipping charges and any non-recoverable return shipping or handling costs may be deducted from the refund or store credit where permitted by law.
Late or Missing Refunds
If you have not yet received your refund:
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Check your PayPal account or bank account.
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Contact your credit card company, as processing may take several business days.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Contact Us
To request a return, exchange, cancellation, or if you have any questions regarding this policy, please contact us through the Contact Us page available on our website.
Please do not return any product before receiving return authorization from our support team.
Legal Notice
This Return & Refund Policy does not limit or exclude any mandatory consumer rights that apply under the laws of your country or state. Where applicable consumer protection laws provide greater rights than those described in this policy, those legal rights will prevail.